kcfongie Posted August 24, 2010 Share Posted August 24, 2010 I ordered a filter from Age of Aquarium on Feb 2010. Had problems with the built in UV sterilizer. Emailed Ben, and he sent me a replacement UV bulb. Problem fixed! Worked great since. Currently having problem with increasing rattling noise in filter head although I cleaned and lubricated everything. So I just asked Ben if there is anything else I can do to reduce noise, and he is sending me a new impeller!! (hope this will fix it) This must be the best after sale support I've ever gotten on anything I have ever bought. If i am buying any equipment, and its stocked by AoA, that is where i'm going to buy them from. There won't be a second thought thats for sure! Rock solid by AOA! Not sure if this thread belong here. But i can't find a section for online retailer review. Just wanted to let others know (probably already well known by most) of the excellent support by AOA. Link to comment Share on other sites More sharing options...
Ducksta Posted August 24, 2010 Share Posted August 24, 2010 Ben definitely is the man, and has been for some time. Link to comment Share on other sites More sharing options...
noxious_nasties Posted August 24, 2010 Share Posted August 24, 2010 Ben is a real legend. Love his service and will continue to purchase goods off him if he has what I need. Link to comment Share on other sites More sharing options...
sorroz Posted August 24, 2010 Share Posted August 24, 2010 As far as the service you have received from Ben.. it is just the standard of service everyone has received from him for many years He is also a very generous supporter of many aquarium societies around Australia Always a pleasure to deal with Kevin Link to comment Share on other sites More sharing options...
KIMO Posted August 24, 2010 Share Posted August 24, 2010 I had the same experience with a problematic cannister filter....he replaced the unit with a new one and all is good now. Very easy to deal with and was very eager to rectify the problem i was having. Link to comment Share on other sites More sharing options...
Priscacara Posted August 24, 2010 Share Posted August 24, 2010 Great bunch to deal with, they even put up with my silly questions on setting things up on the phone :-) Link to comment Share on other sites More sharing options...
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